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간호사가 인지한 서번트 리더십, 의사소통능력과 감정노동의 관계

Other Titles
 Correlations among Emotional Labor, Servant Leadership, and Communication Competence in Hospital Nurses 
 박나경  ;  이현경  ;  이태화  ;  박정숙 
 Korean Journal of Occupational Health Nursing (한국직업건강간호학회지), Vol.24(2) : 57-66, 2015 
Journal Title
 Korean Journal of Occupational Health Nursing (한국직업건강간호학회지) 
Issue Date
Emotional labor ; Leadership ; Communication
Purpose: The purpose of this study was to identify correlations among emotional labor, servant leadership, and communication competence in hospital nurses. Methods: A self-administrated survey was conducted with a convenient sample of 210 nurses, using a structured questionnaire. The data were analyzed by descriptive statistics, t-test, ANOVA, and Pearson’s correlation coefficient using SPSS/WIN 20.0 program. Results: The mean emotional labor score was 3.4±0.60. There was very strong and negative correlation between emotional labor and servant leadership (r=-.896, p<.001). Communication competence was positively correlated with servant leadership (r=.298, p<.001) and moderately and negatively correlated with both frequency of emotional labor (r=-.166, p=.016) and the degree of attention to emotional expression (r=-.143, p=.039). Conclusion: As a strategy to reduce emotional labor of hospital nurses, the findings suggest training programs for nurses to enhance servant leadership and communication competence.
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Appears in Collections:
5. Research Institutes (연구소) > Others (기타) > 1. Journal Papers
3. College of Nursing (간호대학) > Dept. of Nursing (간호학과) > 1. Journal Papers
Yonsei Authors
Park, Jeong Sook(박정숙)
Lee, Tae Wha(이태화) ORCID logo https://orcid.org/0000-0003-2568-3074
Lee, Hyeonkyeong(이현경) ORCID logo https://orcid.org/0000-0001-9558-7737
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