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ERP System Performance in a Hospital

Authors
 Eun Ju Shin  ;  Young Moon Chae  ;  Yong Uk Kim  ;  Seung Hee Ho 
Citation
 Journal of Korean Society of Medical Informatics (대한의료정보학회지), Vol.13(2) : 77-82, 2007 
Journal Title
 Journal of Korean Society of Medical Informatics (대한의료정보학회지) 
ISSN
 1225-8903 
Issue Date
2007
Keywords
Enterprise Resource Planning ; ERP Performance ; Economic Analysis
Abstract
Objective: To measure the performance of a hospital enterprise resource planning (ERP) system and suggest various system improvements. Methods: A survey based on a 5-point Likert scale questionnaire and an exclusive interview was administered to 102 employees with a one-year experience of using an ERP system at one university hospital. In order to analyze the factors affecting the ERP system performance, multiple regression analysis and Chi-square test were conducted. Results: All three examined variables-system quality, information quality and integration of hospital information resources-affected the ERP system performance positively. However, the system quality variable had the lowest mean score indicating that the ERP system was difficult to understand for many users. User characteristics were not significantly associated with information quality satisfaction. Conclusion: On the basis of the study results, we recommended some suggestions to improve the ERP system performance. In order to reduce users' dissatisfaction with the new system, hospitals should publicize the needs of the ERP system for the employees, design more effective training programs, and provide more decision-supporting information for managers.
Files in This Item:
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Appears in Collections:
1. College of Medicine (의과대학) > Dept. of Plastic and Reconstructive Surgery (성형외과학교실) > 1. Journal Papers
4. Graduate School of Public Health (보건대학원) > Graduate School of Public Health (보건대학원) > 1. Journal Papers
Yonsei Authors
Kim, Yong Oock(김용욱) ORCID logo https://orcid.org/0000-0002-3756-4809
Chae, Young Moon(채영문)
Ho, Seung Hee(호승희)
URI
https://ir.ymlib.yonsei.ac.kr/handle/22282913/96444
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