Development and Feasibility Testing of a Sensemaking Coaching Program to Improve Communication Skills for Intensive Care Unit Nurses: A Mixed Methods Study

Abstract

Background: This mixed methods study was conducted to develop and evaluate the feasibility of the 8-week Sensemaking Coaching program for communication training for bedside intensive care unit nurses. Method: We adopted a one-group pre- and posttest design with six intensive care unit nurses working at a tertiary care hospital in Seoul, South Korea. The Sensemaking Coaching program consisted of three steps (Step 1, on-demand lectures; Step 2, simulation workshop; and Step 3, coaching, including self-reflection and small group sessions). Qualitative data were obtained via telephone. Results: Participants positively accepted each step of the program. Improvement was seen in the median scores for therapeutic communication and communication self-efficacy. Simulation-based evaluation showed improved skills during participants' interactions with a standardized patient from pre- to postprogram. Conclusion: Delivering the Sensemaking Coaching program online to bedside intensive care unit nurses on a rotating shift was feasible and acceptable.