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Emotional Labor and Burnout: A Review of the Literature

Authors
 Da Yee Jeung  ;  Changsoo Kim  ;  Sei Jin Chang 
Citation
 YONSEI MEDICAL JOURNAL, Vol.59(2) : 187-193, 2018 
Journal Title
 YONSEI MEDICAL JOURNAL 
ISSN
 0513-5796 
Issue Date
2018
MeSH
Psychological Adaptation ; Adult ; Professional *Burnout ; Depression/psychology ; *Emotions ; Female ; Humans ; Male ; *Occupational Stress ; *Personality ; Psychological/psychology Stress ; Surveys and Questionnaires
Keywords
Emotional labor ; burnout ; self-efficacy ; type A behavior pattern
Abstract
This literature review was conducted to investigate the association between emotional labor and burnout and to explore the role of personality in this relationship. The results of this review indicate that emotional labor is a job stressor that leads to burnout. Further examination of personality traits, such as self-efficacy and type A behavior pattern, is needed to understand the relationships between emotional labor and health outcomes, such as burnout, psychological distress, and depression. The results also emphasized the importance of stress management programs to reduce the adverse outcomes of emotional labor, as well as coping repertories to strengthen the personal potential suitable to organizational goals. Moreover, enhancing employees' capacities and competence and encouraging a positive personality through behavior modification are also necessary.
Files in This Item:
T201800361.pdf Download
DOI
10.3349/ymj.2018.59.2.187
Appears in Collections:
1. College of Medicine (의과대학) > Dept. of Preventive Medicine and Public Health (예방의학교실) > 1. Journal Papers
Yonsei Authors
Kim, Chang Soo(김창수) ORCID logo https://orcid.org/0000-0002-5940-5649
URI
https://ir.ymlib.yonsei.ac.kr/handle/22282913/161953
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