연세대학교 치과병원 내원환자 만족도 조사시 Dental Satisfaction Questionnaire(DSQ)의 신뢰도와 타당도

Abstract

This study was done to examine the validity and reliability of Dental Satisfaction Questionnaire in Yonsei College Dental Hospital and to gain the normative data of patient satisfaction in Yonsei College Dental Hospital. Davies and Ware developed Dental Satisfaction Questionnaire(DSQ) in 1982. The subscales of DSQ are the quality of care, cost, availability, access and pain management. Dental Satisfaction Questionnaire in Yonsei College Dental Hospital(YDSQ) contains as well as the attitude of workers and waiting time for check-out and the content of DSQ. The number of respondents was 181. The respondents or parents of patients were waiting for treatment in pediatric clinic, prosthodontic clinic, periodontal clinic, operative clinic, orthodontic clinic and oromaxillofacial surgery clinic. The survey was conducted during 21, 22 April in 1998. The results were as followings; 1. The Reliability and Validity of YDSQ were favorable. The Cronbach´ s alpha value of YDSQ was 0.72, and the Cronbach´s alpha value of subscales were 0.81(the quality of care), 0.61(access), 0.49(pain management) and 0.71 (cost). 2. The score of patient satisfaction had the range of 1-5 point `Very satisfied´ was 5 point and `very dissatisfied´ was 1 point. The mean score of YDSQ was 3.33±0.37. The mean score of the quality of care was 3.49±0.51, the mean score of access was 3.39±0.68, the mean score of pain management was 2.94 ±0.72 and the mean score of cost was 2.80±0.83. Men were more satisfied in access than women(p(0.01). Over 60 years were less satisfied in pain management(p(0.01), 20´s years were less -satisfied in access(p(0.01). The patient receive the care from professors were more satisfied in pain management(p (0.05) and access(p (0.01). The patients who received the uncoverd-insurance care were less satisfied in cost(p(0.05). 3, The patients of operative and oromaxillofacial surgery clinic were less satisfied in the quality of care(p (0.01). The patients of oromaxillofacial surgery clinic were less satisfied in pain management(p(0.05). The patients of oromaxillofacial surgery clinic were less satisfied in access(p(0.01). The patients of oromaxillofacial surgery clinic were less satisfied in the YDSQ(p (0. 01).