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당뇨병 환자의 발견과 관리를 위한 CRM 시스템

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dc.contributor.author김남현-
dc.date.accessioned2015-07-14T17:29:09Z-
dc.date.available2015-07-14T17:29:09Z-
dc.date.issued2004-
dc.identifier.issn1225-8903-
dc.identifier.urihttps://ir.ymlib.yonsei.ac.kr/handle/22282913/112978-
dc.description.abstractThe purpose of the present study is to develop a CRM system for patients with diabetes mellitus. The subjects were outpatients who visited a university hospital from March, 1997 thru February, 2003. The distributions of outpatients, types of disease, revenues, exemption of designated doctor's fee, and no-show rate were obtained for each department by utilizing the OCS database. Quantitative and Qualitative data were collected from the diabetes patients chosen based on the distribution. The goals of applying the CRM are not to provide diabetes patients with general medical services, but to provide individually-tailored medical services by utilizing the information obtained from the departments of moment of truth(MOT) effectively and integrating the management of work process and human resources. For an effective application of the CRM, it needs to be performed to support the strategic objectives and incorporate management strategies that are appropriate for internal and external environments. That modeling for diabetes patients includes campaign activities, customer management process, and the functions of predicting and diagnosing the patients and managing the medical services of MOT departments and referral system.-
dc.description.statementOfResponsibilityopen-
dc.format.extent175~182-
dc.relation.isPartOfJournal of Korean Society of Medical Informatics (대한의료정보학회지)-
dc.rightsCC BY-NC-ND 2.0 KR-
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/2.0/kr/-
dc.title당뇨병 환자의 발견과 관리를 위한 CRM 시스템-
dc.title.alternativeA CRM System for Diagnosis and Management of the Patients with Diabetes Mellitus-
dc.typeArticle-
dc.contributor.collegeCollege of Medicine (의과대학)-
dc.contributor.departmentDept. of Medical Engineering (의학공학)-
dc.contributor.googleauthor김영아-
dc.contributor.googleauthor김인숙-
dc.contributor.googleauthor김남현-
dc.admin.authorfalse-
dc.admin.mappingfalse-
dc.contributor.localIdA00357-
dc.relation.journalcodeJ01544-
dc.subject.keywordCustomer Relationship Management-
dc.subject.keywordCRM-
dc.subject.keywordDiabetes Mellitus-
dc.contributor.alternativeNameKim, Nam Hyun-
dc.contributor.affiliatedAuthorKim, Nam Hyun-
dc.rights.accessRightsfree-
dc.citation.volume10-
dc.citation.number2-
dc.citation.startPage175-
dc.citation.endPage182-
dc.identifier.bibliographicCitationJournal of Korean Society of Medical Informatics (대한의료정보학회지), Vol.10(2) : 175-182, 2004-
dc.identifier.rimsid36834-
dc.type.rimsART-
Appears in Collections:
1. College of Medicine (의과대학) > Dept. of Medical Engineering (의학공학교실) > 1. Journal Papers

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