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당뇨병 환자의 발견과 관리를 위한 CRM 시스템
DC Field | Value | Language |
---|---|---|
dc.contributor.author | 김남현 | - |
dc.date.accessioned | 2015-07-14T17:29:09Z | - |
dc.date.available | 2015-07-14T17:29:09Z | - |
dc.date.issued | 2004 | - |
dc.identifier.issn | 1225-8903 | - |
dc.identifier.uri | https://ir.ymlib.yonsei.ac.kr/handle/22282913/112978 | - |
dc.description.abstract | The purpose of the present study is to develop a CRM system for patients with diabetes mellitus. The subjects were outpatients who visited a university hospital from March, 1997 thru February, 2003. The distributions of outpatients, types of disease, revenues, exemption of designated doctor's fee, and no-show rate were obtained for each department by utilizing the OCS database. Quantitative and Qualitative data were collected from the diabetes patients chosen based on the distribution. The goals of applying the CRM are not to provide diabetes patients with general medical services, but to provide individually-tailored medical services by utilizing the information obtained from the departments of moment of truth(MOT) effectively and integrating the management of work process and human resources. For an effective application of the CRM, it needs to be performed to support the strategic objectives and incorporate management strategies that are appropriate for internal and external environments. That modeling for diabetes patients includes campaign activities, customer management process, and the functions of predicting and diagnosing the patients and managing the medical services of MOT departments and referral system. | - |
dc.description.statementOfResponsibility | open | - |
dc.format.extent | 175~182 | - |
dc.relation.isPartOf | Journal of Korean Society of Medical Informatics (대한의료정보학회지) | - |
dc.rights | CC BY-NC-ND 2.0 KR | - |
dc.rights.uri | https://creativecommons.org/licenses/by-nc-nd/2.0/kr/ | - |
dc.title | 당뇨병 환자의 발견과 관리를 위한 CRM 시스템 | - |
dc.title.alternative | A CRM System for Diagnosis and Management of the Patients with Diabetes Mellitus | - |
dc.type | Article | - |
dc.contributor.college | College of Medicine (의과대학) | - |
dc.contributor.department | Dept. of Medical Engineering (의학공학) | - |
dc.contributor.googleauthor | 김영아 | - |
dc.contributor.googleauthor | 김인숙 | - |
dc.contributor.googleauthor | 김남현 | - |
dc.admin.author | false | - |
dc.admin.mapping | false | - |
dc.contributor.localId | A00357 | - |
dc.relation.journalcode | J01544 | - |
dc.subject.keyword | Customer Relationship Management | - |
dc.subject.keyword | CRM | - |
dc.subject.keyword | Diabetes Mellitus | - |
dc.contributor.alternativeName | Kim, Nam Hyun | - |
dc.contributor.affiliatedAuthor | Kim, Nam Hyun | - |
dc.rights.accessRights | free | - |
dc.citation.volume | 10 | - |
dc.citation.number | 2 | - |
dc.citation.startPage | 175 | - |
dc.citation.endPage | 182 | - |
dc.identifier.bibliographicCitation | Journal of Korean Society of Medical Informatics (대한의료정보학회지), Vol.10(2) : 175-182, 2004 | - |
dc.identifier.rimsid | 36834 | - |
dc.type.rims | ART | - |
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