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Consumer use of publicly released hospital performance information: assessment of the National Hospital Evaluation Program in Korea

 Hye-Young Kang  ;  Sun Jeong Kim  ;  Woohyun Cho  ;  Sunhee Lee 
 HEALTH POLICY, Vol.89(2) : 174-183, 2009 
Journal Title
Issue Date
Adult ; Choice Behavior* ; Community Participation* ; Female ; Hospitals/standards* ; Humans ; Information Dissemination* ; Korea ; Male ; Middle Aged ; Quality of Health Care* ; Surveys and Questionnaires ; Young Adult
Consumer health information ; Decision making ; Health care choices ; Quality of health care
OBJECTIVE: To assess the extent of consumer use of publicly released hospital performance information by the National Health Evaluation Program (HEP) in Korea. DESIGN: A questionnaire survey with 385 outpatients visiting four general hospitals in Seoul. MAIN OUTCOME MEASURES: The consumer use of performance information was assessed by the consumers' intention to: (1) recommend hospitals with good performance reports, according to HEP, to their relatives; (2) switch to other hospitals with a better performance and (3) keep the performance report for future use. RESULTS: Overall, 52-75% of the respondents expressed their intention to use the hospital performance information. Logistic regression analysis results showed that people would use the performance information if they considered HEP to be effective in improving the quality of health care and the performance reports to be trustworthy and useful in choosing hospitals. CONCLUSION: This study provides evidence that consumers in a health care system with few restrictions for provider choice, such as in Korea, have a high potential to utilize the provider performance information in their decision making. If public use of the performance information becomes common, policy makers should acknowledge the critical value of the quality of the performance report in order to avoid misleading consumers
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1. College of Medicine (의과대학) > Dept. of Preventive Medicine and Public Health (예방의학교실) > 1. Journal Papers
Yonsei Authors
Lee, Sun Hee(이선희)
Cho, Woo Hyun(조우현)
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