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의료소비자가 인지하는 의료서비스 질의 구성 차원

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dc.contributor.author조우현-
dc.date.accessioned2019-11-11T07:00:55Z-
dc.date.available2019-11-11T07:00:55Z-
dc.date.issued2000-
dc.identifier.issn0254-5985-
dc.identifier.urihttps://ir.ymlib.yonsei.ac.kr/handle/22282913/172473-
dc.description.abstractObjectives : To examine various dimensions of consumer ratings of health care service with factor analysis and to find which factors influence the overall quality of health care service. Methods : A cross-sectional study was conducted on outpatients of a general hospital located in Sungnam City. A self-administered questionnaire was used to assess the consumer`s ratings of health care service received. The response rate was 92.80/o with a total of 537 persons completing the questionnaire. Factor analysis was performed on 34 items evaluating the quality of health care service. Items were grouped into 5 dimensions as a result of factor analysis and the reliability and validity of influence on patient service assessment were evaluated for each dimension. Results : The 5 dimensions were as follows 1) physician services, 2) non-physician services. 3) process 4) facilities, and 5) cleanliness. A positive correlation with the quality of health care service was found for the dimensions of non-physician services and process, while no significant correlation was found for the dimensions of physician services, facilities, and cleanliness. Conclusions : The result of this study may provide basic information for the development of future self-administered questionnaires of consumer ratings and for the evaluation of quality improvement activities in hospital outpatient settings.-
dc.description.statementOfResponsibilityopen-
dc.languageKorean-
dc.publisher대한예방의학회-
dc.relation.isPartOfKorean Journal of Preventive Medicine (예방의학회지)-
dc.rightsCC BY-NC-ND 2.0 KR-
dc.title의료소비자가 인지하는 의료서비스 질의 구성 차원-
dc.title.alternativeDimensions of Consumer Ratings of a Hospital Outpatient Service Quality-
dc.typeArticle-
dc.contributor.collegeCollege of Medicine (의과대학)-
dc.contributor.departmentDept. of Preventive Medicine and Public Health (예방의학교실)-
dc.contributor.googleauthor문기태-
dc.contributor.googleauthor유승흠-
dc.contributor.googleauthor조우현-
dc.contributor.googleauthor김동기-
dc.contributor.googleauthor이윤환-
dc.contributor.localIdA03869-
dc.relation.journalcodeJ02105-
dc.subject.keywordQuality of health care-
dc.subject.keywordConsumer satisfaction-
dc.subject.keywordFactor analysis-
dc.contributor.alternativeNameCho, Woo Hyun-
dc.contributor.affiliatedAuthor조우현-
dc.citation.volume33-
dc.citation.number4-
dc.citation.startPage495-
dc.citation.endPage504-
dc.identifier.bibliographicCitationKorean Journal of Preventive Medicine (예방의학회지), Vol.33(4) : 495-504, 2000-
Appears in Collections:
1. College of Medicine (의과대학) > Dept. of Preventive Medicine (예방의학교실) > 1. Journal Papers

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