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의료소비자가 인지하는 의료서비스 질의 구성 차원
DC Field | Value | Language |
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dc.contributor.author | 조우현 | - |
dc.date.accessioned | 2019-11-11T07:00:55Z | - |
dc.date.available | 2019-11-11T07:00:55Z | - |
dc.date.issued | 2000 | - |
dc.identifier.issn | 0254-5985 | - |
dc.identifier.uri | https://ir.ymlib.yonsei.ac.kr/handle/22282913/172473 | - |
dc.description.abstract | Objectives : To examine various dimensions of consumer ratings of health care service with factor analysis and to find which factors influence the overall quality of health care service. Methods : A cross-sectional study was conducted on outpatients of a general hospital located in Sungnam City. A self-administered questionnaire was used to assess the consumer`s ratings of health care service received. The response rate was 92.80/o with a total of 537 persons completing the questionnaire. Factor analysis was performed on 34 items evaluating the quality of health care service. Items were grouped into 5 dimensions as a result of factor analysis and the reliability and validity of influence on patient service assessment were evaluated for each dimension. Results : The 5 dimensions were as follows 1) physician services, 2) non-physician services. 3) process 4) facilities, and 5) cleanliness. A positive correlation with the quality of health care service was found for the dimensions of non-physician services and process, while no significant correlation was found for the dimensions of physician services, facilities, and cleanliness. Conclusions : The result of this study may provide basic information for the development of future self-administered questionnaires of consumer ratings and for the evaluation of quality improvement activities in hospital outpatient settings. | - |
dc.description.statementOfResponsibility | open | - |
dc.language | Korean | - |
dc.publisher | 대한예방의학회 | - |
dc.relation.isPartOf | Korean Journal of Preventive Medicine (예방의학회지) | - |
dc.rights | CC BY-NC-ND 2.0 KR | - |
dc.title | 의료소비자가 인지하는 의료서비스 질의 구성 차원 | - |
dc.title.alternative | Dimensions of Consumer Ratings of a Hospital Outpatient Service Quality | - |
dc.type | Article | - |
dc.contributor.college | College of Medicine (의과대학) | - |
dc.contributor.department | Dept. of Preventive Medicine and Public Health (예방의학교실) | - |
dc.contributor.googleauthor | 문기태 | - |
dc.contributor.googleauthor | 유승흠 | - |
dc.contributor.googleauthor | 조우현 | - |
dc.contributor.googleauthor | 김동기 | - |
dc.contributor.googleauthor | 이윤환 | - |
dc.contributor.localId | A03869 | - |
dc.relation.journalcode | J02105 | - |
dc.subject.keyword | Quality of health care | - |
dc.subject.keyword | Consumer satisfaction | - |
dc.subject.keyword | Factor analysis | - |
dc.contributor.alternativeName | Cho, Woo Hyun | - |
dc.contributor.affiliatedAuthor | 조우현 | - |
dc.citation.volume | 33 | - |
dc.citation.number | 4 | - |
dc.citation.startPage | 495 | - |
dc.citation.endPage | 504 | - |
dc.identifier.bibliographicCitation | Korean Journal of Preventive Medicine (예방의학회지), Vol.33(4) : 495-504, 2000 | - |
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