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의료소비자가 인지하는 의료서비스 질의 구성 차원

Other Titles
 Dimensions of Consumer Ratings of a Hospital Outpatient Service Quality 
Authors
 문기태  ;  유승흠  ;  조우현  ;  김동기  ;  이윤환 
Citation
 Korean Journal of Preventive Medicine (예방의학회지), Vol.33(4) : 495-504, 2000 
Journal Title
 Korean Journal of Preventive Medicine (예방의학회지) 
ISSN
 0254-5985 
Issue Date
2000
Keywords
Quality of health care ; Consumer satisfaction ; Factor analysis
Abstract
Objectives : To examine various dimensions of consumer ratings of health care service with factor analysis and to find which factors influence the overall quality of health care service. Methods : A cross-sectional study was conducted on outpatients of a general hospital located in Sungnam City. A self-administered questionnaire was used to assess the consumer`s ratings of health care service received. The response rate was 92.80/o with a total of 537 persons completing the questionnaire. Factor analysis was performed on 34 items evaluating the quality of health care service. Items were grouped into 5 dimensions as a result of factor analysis and the reliability and validity of influence on patient service assessment were evaluated for each dimension. Results : The 5 dimensions were as follows 1) physician services, 2) non-physician services. 3) process 4) facilities, and 5) cleanliness. A positive correlation with the quality of health care service was found for the dimensions of non-physician services and process, while no significant correlation was found for the dimensions of physician services, facilities, and cleanliness. Conclusions : The result of this study may provide basic information for the development of future self-administered questionnaires of consumer ratings and for the evaluation of quality improvement activities in hospital outpatient settings.
Files in This Item:
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Appears in Collections:
1. College of Medicine (의과대학) > Dept. of Preventive Medicine and Public Health (예방의학교실) > 1. Journal Papers
Yonsei Authors
Cho, Woo Hyun(조우현)
URI
https://ir.ymlib.yonsei.ac.kr/handle/22282913/172473
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