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환자가 인지하는 의료의 질과 만족도, 서비스 가치, 재이용 의사간의 구조분석

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dc.contributor.author남정모-
dc.contributor.author조우현-
dc.date.accessioned2019-11-11T07:00:41Z-
dc.date.available2019-11-11T07:00:41Z-
dc.date.issued2000-
dc.identifier.issn0254-5985-
dc.identifier.urihttps://ir.ymlib.yonsei.ac.kr/handle/22282913/172470-
dc.description.abstractObjectives : To determine the relationships among quality, satisfaction, value and purchase intention in health care service. Methods : The data were gathered from out-patients who had used hospital services. They were asked to assess service quality, satisfaction, service value, and purchase intention. A total of 557 usable questionnaires were gathered. The data were analyzed using SAS version 6.12. The analysis methods employed in the study were confirmatory analysis and covariance structural analysis. Results : Service quality exhibited a significant and positive relationship with satisfaction, service value, and purchase intention. Furthermore, satisfaction had a significant and positive relationship with purchase intention. And finally, service value had a significant and positive relationship with both satisfaction and purchase intention. Based on these findings, it is evident that satisfaction was a mediator between service quality and purchase intention. Also service value played a mediating role between service quality and satisfaction. Conclusions : These results suggest that service quality is an antecedent of satisfaction and sonics value, and exerts a stronger influence on purchase intentions than satisfaction and service value do. Thus, managers may need to emphasize service quality in health care.-
dc.description.statementOfResponsibilityopen-
dc.languageKorean-
dc.publisher대한예방의학회-
dc.relation.isPartOfKorean Journal of Preventive Medicine (예방의학회지)-
dc.rightsCC BY-NC-ND 2.0 KR-
dc.title환자가 인지하는 의료의 질과 만족도, 서비스 가치, 재이용 의사간의 구조분석-
dc.title.alternativeStructural Modeling of Quality, Satisfaction, Value and Purchase Intention in Health Care Service-
dc.typeArticle-
dc.contributor.collegeCollege of Medicine (의과대학)-
dc.contributor.departmentDept. of Preventive Medicine and Public Health (예방의학교실)-
dc.contributor.googleauthor최귀선-
dc.contributor.googleauthor조우현-
dc.contributor.googleauthor이선희-
dc.contributor.googleauthor남정모-
dc.contributor.localIdA01264-
dc.contributor.localIdA03869-
dc.relation.journalcodeJ02105-
dc.subject.keywordService quality-
dc.subject.keywordSatisfaction-
dc.subject.keywordService value-
dc.subject.keywordPurchase intention-
dc.subject.keywordPuchase intention-
dc.contributor.alternativeNameNam, Jung Mo-
dc.contributor.affiliatedAuthor남정모-
dc.contributor.affiliatedAuthor조우현-
dc.citation.volume33-
dc.citation.number4-
dc.citation.startPage426-
dc.citation.endPage435-
dc.identifier.bibliographicCitationKorean Journal of Preventive Medicine (예방의학회지), Vol.33(4) : 426-435, 2000-
Appears in Collections:
1. College of Medicine (의과대학) > Dept. of Preventive Medicine (예방의학교실) > 1. Journal Papers

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