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환자가 인지하는 의료의 질과 만족도, 서비스 가치, 재이용 의사간의 구조분석
DC Field | Value | Language |
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dc.contributor.author | 남정모 | - |
dc.contributor.author | 조우현 | - |
dc.date.accessioned | 2019-11-11T07:00:41Z | - |
dc.date.available | 2019-11-11T07:00:41Z | - |
dc.date.issued | 2000 | - |
dc.identifier.issn | 0254-5985 | - |
dc.identifier.uri | https://ir.ymlib.yonsei.ac.kr/handle/22282913/172470 | - |
dc.description.abstract | Objectives : To determine the relationships among quality, satisfaction, value and purchase intention in health care service. Methods : The data were gathered from out-patients who had used hospital services. They were asked to assess service quality, satisfaction, service value, and purchase intention. A total of 557 usable questionnaires were gathered. The data were analyzed using SAS version 6.12. The analysis methods employed in the study were confirmatory analysis and covariance structural analysis. Results : Service quality exhibited a significant and positive relationship with satisfaction, service value, and purchase intention. Furthermore, satisfaction had a significant and positive relationship with purchase intention. And finally, service value had a significant and positive relationship with both satisfaction and purchase intention. Based on these findings, it is evident that satisfaction was a mediator between service quality and purchase intention. Also service value played a mediating role between service quality and satisfaction. Conclusions : These results suggest that service quality is an antecedent of satisfaction and sonics value, and exerts a stronger influence on purchase intentions than satisfaction and service value do. Thus, managers may need to emphasize service quality in health care. | - |
dc.description.statementOfResponsibility | open | - |
dc.language | Korean | - |
dc.publisher | 대한예방의학회 | - |
dc.relation.isPartOf | Korean Journal of Preventive Medicine (예방의학회지) | - |
dc.rights | CC BY-NC-ND 2.0 KR | - |
dc.title | 환자가 인지하는 의료의 질과 만족도, 서비스 가치, 재이용 의사간의 구조분석 | - |
dc.title.alternative | Structural Modeling of Quality, Satisfaction, Value and Purchase Intention in Health Care Service | - |
dc.type | Article | - |
dc.contributor.college | College of Medicine (의과대학) | - |
dc.contributor.department | Dept. of Preventive Medicine and Public Health (예방의학교실) | - |
dc.contributor.googleauthor | 최귀선 | - |
dc.contributor.googleauthor | 조우현 | - |
dc.contributor.googleauthor | 이선희 | - |
dc.contributor.googleauthor | 남정모 | - |
dc.contributor.localId | A01264 | - |
dc.contributor.localId | A03869 | - |
dc.relation.journalcode | J02105 | - |
dc.subject.keyword | Service quality | - |
dc.subject.keyword | Satisfaction | - |
dc.subject.keyword | Service value | - |
dc.subject.keyword | Purchase intention | - |
dc.subject.keyword | Puchase intention | - |
dc.contributor.alternativeName | Nam, Jung Mo | - |
dc.contributor.affiliatedAuthor | 남정모 | - |
dc.contributor.affiliatedAuthor | 조우현 | - |
dc.citation.volume | 33 | - |
dc.citation.number | 4 | - |
dc.citation.startPage | 426 | - |
dc.citation.endPage | 435 | - |
dc.identifier.bibliographicCitation | Korean Journal of Preventive Medicine (예방의학회지), Vol.33(4) : 426-435, 2000 | - |
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