북한이탈주민 지원 인력의 소진 요인과 극복방안에 관한 연구

Abstract

This study aims to prevent the factors that lead to burn-out in North Korean refugees’ supporting manpower who work as supporters and to devise solutions by analyzing the factors. For this study, 12 participants who assisted North Korean refugees were interviewed as groups or as individuals. By combining the responses, 199 ideas for burn-out difficulties and 137 ideas for coping the difficulties were collected. Based on this, the final statements were selected to 49 pieces of burn-out difficulties and 35 pieces of coping ways. In addition, the 12 participants made assessments of the importance of each factor. The results show that the concept map is composed of factors that can be divided into two level of perspectives, including environmental factors which is the main cause of burn-out and the work quality which is the main effect of burn-out. Five groups also can be composed in concept map, including group dynamics, difficulty in controlling emotions and burn-out management, burden of work and interpersonal problems, poor working conditions and environment, physical burnout and indifference. Concerning the burn-out faced North Korean refugees supporters, the solutions can be divided into two levels of perspectives, which include passive action/active action and personal action/organized and social action. And they can be composed in four groups, include restructuring of cognition concerning supporting business for North Korean refugees, improvement at the organizational level and in social support, stress control, work options and introduction of programs to deal with burnout. Based on this result, we prevented the burn-out of North Korean refugee supporters and proposed an additional study.