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임상간호사의 긍정심리자본이 조직몰입과 고객지향성에 미치는 영향

Title
임상간호사의 긍정심리자본이 조직몰입과 고객지향성에 미치는 영향
Other Titles
The Effects of Positive Psychological Capital, Organizational Commitment, Customer Orientation in Clinical Nurses
Authors
김인숙;서유빈;민아리;김복남
Issue Date
2015
Journal Title
Journal of Korean Academy of Nursing Administration (간호행정학회지)
ISSN
1225-9330
Citation
Journal of Korean Academy of Nursing Administration (간호행정학회지), Vol.21(1) : 10~19, 2015
Abstract
Purpose: This study was designed to assess the degree of Positive psychological capital, Organizational commitment, Customer orientation of clinical nurses, and to identify correlations between these variables. Methods: Participants were 230 nurses working in three hospitals located in Seoul. Data were analyzed using descriptive statistics, t-test, ANOVA, Scheff$\acute{e}$ test, Pearson Correlation, and Multiple Regression. Results: Mean scores were 3.32 (5 point scale) for Positive psychological capital, 3.03 (5 point scale) for Organizational commitment, 3.71 (5 point scale) for Customer orientation. Positive psychological capital correlated positively with Organizational commitment (r=.29, p<.001) and Customer orientation (r=.58, p<.001). Organizational commitment correlated positively with Customer orientation (r=.28, p<.001). Positive psychological capital had a significant influence on Customer orientation. and these combinations explained 34.2% of the variance in Customer orientation (F=25.68, p<.001). Organizational commitment had a mediating effect between Positive psychological capital and Customer orientation. Conclusion: The results of this study suggest a need for strategies to improve Customer orientation by enhancing the Positive psychological capital of nurses. Furthermore, study to develop and apply a Positive psychological capital promotion program should be conducted.
URI

http://ir.ymlib.yonsei.ac.kr/handle/22282913/140496
DOI
10.11111/jkana.2015.21.1.10
Appears in Collections:
1. 연구논문 > 3. College of Nursing > Dept. of Family Health Care
Yonsei Authors
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